Job Description

Upstream Impact is a small, mission-driven software team building products that have real human impact. We care deeply about quality, reliability, and building software that generally helps the people who use it. Because we are a 10-person team, communication collaboration, adaptability, and shared ownership are essential to how we work and succeed together.

This role is an entry-level hybrid position designed for someone who wants to grow across software quality, troubleshooting, release support, production operations, and lightweight development. This role is intentionally weighted toward helping the team ship reliable software, reduce avoidable operational noise, and strengthen day-to-day product quality. Over time, contribute small bug fixes, minor enhancements, and internal tooling improvements.

This role is best suited for someone who is energized by learning, asks good questions early, works carefully, and wants to gown in an environment where roles are collaborative rather than highly siloed.

What You Will Do:

• Validate new features and bug fixes through functional regression, smoke, and exploratory testing.
• Write clear, reproducible bug reports and verify completed fixes before release.
• Participate in sprint refinement and help clarify acceptance criteria and edge cases early.
• Support releases through regression testing, smoke testing, and post-release validation.
• Monitor production health, review logs and alerts, and assist with routine operational support using established runbooks.
• Help document incidents, recurring issues, and operational procedures clearly and accurately.
• Contribute small bug fixes, low-risk enhancements, and internal tooling improvements under guidance.
• Collaborate closely with Development QA, and Support teammates to improve product quality, release confidence, and operational reliability.

What Success Looks Like:

In this role success means becoming a dependable junior contributor who improves release confidence, reduces team friction, and steadily expands ability to contribute across QA, operations, and development.

Requirements

• 0-2 years of experience in software development, QA, technical support, DevOps, or a related field
• Strong fundamentals in software testing and defect validation.
• Comfort learning technical troubleshooting through logs, runbooks and monitoring tools.
• Basic coding ability to contribute small fixes and internal tooling improvements.
• Strong attention to detail and clear written communication.
• Ability to follow established processes and escalate when something is unclear.
• Curiosity, reliability, and a willingness to learn across testing, operations, and development responsibilities.

Preferred:

• Experience testing web applications or APIs.
• Familiarity with Git, Agile workflows, or ticketing systems.
• Exposure to CI/CD pipelines, deployments, logs, or monitoring tools.
• Basic scripting or coding experience for bug fixes, automation, or tooling.
• Interest in growing toward QA engineering, software development, DevOps, or platform-oriented work.

Benefits

• Company paid Day-1 Health care insurance for employee.
• Company paid AD&D Insurance.
• Company paid LTD & STD Insurance.
• Unlimited PTO.
• Employee Assistance Program.
• Dental Insurance.
• Vision Insurance.
• 401k.
• Life Insurance.

Additional :

• Full time salaried position.

• Unlimited PTO after 90 days.
• Employee-Ownership eligible after 1 year of service.

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