Job Description

Position Overview

Bruin Waste dba Elite Recycling & Disposal is seeking a highly organized and proactive Office Manager to lead our Customer Services and department in Pagosa Springs. This role serves as a critical link between our company and our customers, ensuring excellent service delivery, efficient office operations, and strong team leadership.

The ideal candidate is a detail-oriented professional who thrives in a fast-paced environment, demonstrates strong leadership skills, and is committed to delivering exceptional customer experiences.

Key Responsibilities

• Support Customer Service Representatives, Sales Manager, and Division Manager with daily operations
• Oversee customer accounts, billing processes, and payment applications
• Manage and execute the collections process to ensure timely follow-up and cash flow consistency
• Resolve customer concerns professionally and within appropriate timeframes
• Process billing cycles (monthly, quarterly, and 28-day services) and manage accounts receivable
• Analyze and report on account activity, including residential, commercial, and temporary services
• Provides approval and/or submittal of AP invoices and credit card receipts through the Shared file.
• Ensure accuracy in reconciliation and weekly cash reporting
• Oversee dispatch work orders, landfill tickets, and service postings
• Maintain customer communications regarding service, pricing, and route updates
• Train and support Customer Service Representatives in effective communication and service standards
• Assist Operations Manager with approving employee timekeeping and calculating CSR bonus incentives
• Assists HR Manager in new hire onboarding for the local office and DOT requirements of the local CDL Drivers
• Generate reports to track services, accounts, and performance metrics
• Collaborate with Sales and IT on pricing updates and system accuracy
• Assist in budgeting, planning, and implementing customer service programs
• Maintain strong working relationships across departments and with external partners
• Provide backup support for operations and dispatch functions as needed

Qualifications

• High School Diploma required
• Bachelor’s degree in Business Management or related field preferred OR minimum 3 years of management experience
• Strong leadership and team management abilities
• Excellent communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, Outlook) and office systems
• Experience with dispatch or billing systems (Navusoft, Trashflow, iSolved preferred)
• Ability to manage multiple priorities and work independently
• Bilingual in Spanish is a plus
• Valid Colorado Driver’s License required

Knowledge & Skills

• Strong customer service mindset with a commitment to excellence
• Ability to analyze data, reports, and financial information
• Detail-oriented with strong organizational skills
• Ability to work independently and collaboratively
• Professional demeanor in all internal and external interactions

Physical & Work Requirements

• Primarily sedentary with extended computer use
• Occasional standing, walking, bending, and lifting up to 25 lbs
• Ability to perform detailed, close work and maintain focus
• Occasional travel to other company locations may be required

Why Join Bruin Waste?

At Bruin Waste, we value professionalism, teamwork, and a commitment to outstanding customer service. This role offers the opportunity to make a direct impact on operations, customer satisfaction, and team success in a growing organization.

Additional Information

Bruin Waste reserves the right to modify duties as needed. This position may include additional responsibilities as assigned by management. This job description does not constitute a contract of employment.

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